MICEtribe Terms & Conditions
These Terms & Conditions govern the services provided by MICEtribe (operated by Contactless.io OÜ and its associated group entities), referred to here as “MICEtribe,” to its users, including Event Organizers (referred to as “Organizer”), Support Staff (referred to as “Crew”), and Event Attendees (referred to as “Attendee”). These Terms & Conditions outline the rules, rights, and obligations associated with the use of MICEtribe’s software and services.
A. Introduction
MICEtribe is an Event Management System (EMS) designed to assist Event Organizers in planning, managing, and executing events. It provides tools for event registration, attendee management, and event logistics coordination. MICEtribe is intended solely for use by event professionals to manage events such as conferences, exhibitions, and meetings. It is not to be used for purposes unrelated to event management or outside its intended EMS functionality.
By accessing or using MICEtribe’s services, you agree to these Terms & Conditions, which apply to all users of the platform, including Organizers, Crew, and Attendees.
B. Definitions
For the purposes of this document:
• MICEtribe: The Event Management System and its associated services operated by Contactless.io OÜ and its group entities.
• Software: The application and platform developed by MICEtribe for event management and registration services, including all related tools and functionalities.
• EMS (Event Management System): A software platform designed for creating, managing, and facilitating event registrations, attendee engagement, and event logistics.
• End Users: Any individual or entity using the MICEtribe platform, including Organizers, Crew, and Attendees.
• Organizer: Any person or entity that uses MICEtribe to create, manage, and execute events.
• Crew: Support staff hired by Organizers to work on event logistics during the event.
• Attendee: An individual registering for or attending an event organized via MICEtribe.
C. Intended Purpose and Acceptable Use
MICEtribe is strictly intended to be used as an Event Management System (EMS). Users agree not to use the platform for purposes outside the scope of event management. This includes but is not limited to:
• Using MICEtribe for illegal activities.
• Using MICEtribe to collect personal data for purposes other than event management.
• Accessing or using MICEtribe in a manner that could harm its reputation, its business model, or other users.
Any use of MICEtribe outside its intended purpose will result in immediate termination of services and potential legal action.
D. End User Obligations
All End Users, including Organizers, Crew, and Attendees, have specific obligations when using MICEtribe:
1. Compliance with Laws: End Users must comply with all applicable laws and regulations when using MICEtribe, including but not limited to data protection laws (such as GDPR), intellectual property laws, and event-specific legal requirements.
2. Prohibited Actions: End Users may not copy, modify, reverse-engineer, distribute, or lease any part of the platform, software, or services. MICEtribe’s software is provided for lawful use only and cannot be altered or used to create derivative works.
3. Security Obligations: Organizers are responsible for maintaining the security of their account information, including protecting passwords and credentials. MICEtribe is not liable for unauthorized access resulting from an End User’s negligence.
4. Data Accuracy: Organizers must ensure that all data they input into MICEtribe is accurate and current. This includes event details, attendee information, and payment terms.
5. Attendee Data: Organizers are responsible for the personal data of Attendees collected through the MICEtribe platform. As the data controllers, Organizers must ensure compliance with GDPR and any other data protection laws.
6. Crew Responsibilities: Crew members are allowed to access event and attendee data only for the purposes of performing their duties during their employment. Any misuse of data by Crew may result in legal consequences.
E. Data Controller and Processor Roles
MICEtribe acts solely as a data processor under GDPR, while Organizers are the data controllers. This distinction must be clearly understood by Organizers, who retain responsibility for how attendee data is managed and processed. MICEtribe provides the platform and tools but is not liable for the misuse of attendee data by Organizers.
• Organizer’s Responsibility: Organizers must adhere to GDPR and other data protection laws. They are fully responsible for obtaining consent from Attendees for any use of personal data.
• Attendee Data Handling: Attendees should be aware that their personal data is controlled by the Organizer. The Organizer decides how data is used, and MICEtribe is not responsible for any misuse beyond its role as a data processor.
• Crew Data Access: Crew members are provided with temporary access to event and attendee data only to perform their tasks. Misuse or unauthorized access to data by Crew will lead to legal actions.
F. Refund Policy
MICEtribe’s refund policy protects both the Attendee and MICEtribe’s financial interests. Refunds are determined by the Organizer’s own policy, but in the absence of a clearly defined policy, MICEtribe’s default terms will apply:
1. Organizer-Defined Policy: Each Organizer must provide a refund policy that covers event cancellations, changes, or voluntary attendee cancellations. MICEtribe will adhere to these policies unless they are absent or unclear.
2. MICEtribe Refund Policy: If an Organizer does not provide clear refund terms, MICEtribe will offer refunds for purchases made within two weeks of the transaction date, subject to deduction of payment processing fees and refund fees. Refunds will only be issued if MICEtribe still holds the funds at the time of the refund request.
3. Voluntary Cancellations: If Attendees voluntarily cancel their registration and the Organizer’s terms do not cover such cancellations, MICEtribe will process refunds within two weeks of purchase, after deducting applicable fees, provided MICEtribe has not yet transferred the funds to the Organizer.
4. Event Cancellations or Failures: In cases where the event is canceled or the Organizer fails to deliver the promised services, MICEtribe will process refunds based on its default refund policy, provided the request is made within two weeks of the event date and MICEtribe holds the funds.
G. Limitation of Liability
MICEtribe is a platform that provides event management tools to Organizers but does not assume responsibility for the success or quality of the events managed through its system. Any changes, cancellations, or failures related to events are the sole responsibility of the Organizer. MICEtribe shall not be held liable for any damages arising from the use of its platform in organizing or attending events.
H. Intellectual Property Rights
All intellectual property rights associated with the MICEtribe platform, including the software, user interface, methods, and branding, are the exclusive property of MICEtribe. End Users are prohibited from:
• Copying, replicating, or creating derivative works based on any part of the MICEtribe platform.
• Using MICEtribe’s code, branding, methods, or interface for any purpose outside of using the EMS services.
• Engaging in headhunting, replication, or extraction of MICEtribe’s intellectual property for their own use or for the benefit of others without MICEtribe’s consent.
I. Data Security
MICEtribe implements robust security protocols, including periodic security reviews and collaboration with ethical hackers to identify vulnerabilities. While MICEtribe makes every effort to secure data, the Organizer remains the primary party responsible for any breaches involving attendee or event data. MICEtribe’s liability in the event of a security breach is limited to its role as a platform provider and processor of data.
J. Termination
MICEtribe reserves the right to terminate an End User’s access to the platform for any violation of these Terms & Conditions. This may include misuse of the platform, failure to comply with data protection laws, or non-payment. Termination does not waive the End User’s responsibility to pay any outstanding fees to MICEtribe.
K. Dispute Resolution
Any disputes involving MICEtribe and its End Users will first be addressed through internal mediation. If legal action is required, it will fall under the jurisdiction of Estonian courts. Estonian law will govern the interpretation and enforcement of these Terms & Conditions.
L. Updates to the Terms & Conditions
MICEtribe reserves the right to update these Terms & Conditions. Users will be notified via email of any changes, and it is the End User’s responsibility to review and accept these updates. Continued use of the platform constitutes acceptance of any amendments.
M. Contact Information
For questions, complaints, or comments, users can contact MICEtribe at: help@contactless.io
This version is more detailed and comprehensive. It clearly explains what MICEtribe is, defines key terms, outlines obligations for all users, and elaborates on the acceptable use, data responsibilities, and refund policy. Let me know if this meets your expectations!